Shipping policy

Last updated: September 4, 2026

At Nelvaria, we want your order to arrive safely and as quickly as possible. We carefully process every order and provide tracking information so you can follow your package from our hands to your door.

Order Processing

Orders are typically processed within 1–3 business days after your purchase.

Once your order has been processed and shipped, you will receive an email containing your tracking information.

Please note that orders are not processed or shipped on weekends or public holidays.

Shipping Times

Estimated delivery times are:

  • - Australia: 5-14 business days

    - New Zealand: 5-14 business days

    - USA: 7-14 business days

    - UK: 7-14 business days

    - Canada: 7-14 business days

    - Europe: 7-14 business days

    - Rest of world: 14-20 business days

Please keep in mind that delivery times are estimates and not guarantees. Delays can occasionally occur due to customs, weather, carrier disruptions, or other circumstances outside our control.

Tracking Your Order

Once your order has shipped, you'll receive a confirmation email with your tracking number.

Tracking information may take 24–72 hours to become active after your package has been shipped.

Customs & Import Duties

For international orders, your package may be subject to customs fees, import duties, or taxes imposed by your country's customs authority.

Any applicable customs charges are the responsibility of the customer. Nelvaria does not control these charges and cannot predict their amount.

Incorrect Address

Please make sure your shipping address is correct before completing your purchase.

If you notice an incorrect address, contact us as soon as possible. We will do our best to update the address before your order ships.

Once an order has shipped, we may be unable to change the delivery address.

Lost or Delayed Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbours, and your local delivery carrier.

If your package appears to be lost or has experienced an unusual delay, contact us and we'll do our best to assist you.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the damaged packaging and product.

We'll review the situation and work with you to find an appropriate solution.

Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team at Support@nelvaria.com.au